 |  | The Illustration Art Gallery The Book Palace established 1977 info@bookpalace.com 020 8768 0022 (+44 20 8768 0022) |
About Us
Welcome to The Book Palace! We've been selling books and illustration art for 40 years and pride ourselves on our service and our unique range of illustrated books featuring the works of book illustrators and comic book artists worldwide.As Book Palace Books we are the proud publishers of illustrators, the art quarterly featuring the world's finest illustrators and their art. We also publish illustrated books, produced to a high standard, and these prestigious limited editions have proven highly collectable -- see more about us for more on our background, our books and our art!
Making A Purchase
You can place an order here online or by , telephone and post. Our telephone number, email and postal address for all correspondence is shown at the top of every page. All items are new unless otherwise clearly stated and we do not charge for any item until it is ready to ship.To order online just browse our store and click 'Buy' to add any items into your shopping cart/basket. After you have completed your selection, click on 'Checkout' near the top right of the page and you will be asked for the few details that we need to be able to complete the order. Click 'View Cart' to see your shopping list at any time.
We accept the following credit, debit and charge cards:
and 
(our PayPal address is with payments in UK Pounds only). We also accept online bank transfers via BACS, SWIFT or IBAN - please ask for details. Please note that we do not accept cheques/checks and that ALL payments received must be in UK pounds.If shopping from outside the UK your payment card or bank will convert the transaction to your own currency. We bill in UK Pounds (£). Please note that our couriers require a contact telephone number for delivery outside the UK and your order risks delay if you omit this.
To help you find items, click the navigation links at the top, left and bottom of every page, our Site Map, or use the Quick search box (top right) to find items by title, artist, author, topic, product code, ISBN, etc. You can also use the Popular Searches to help find your art.
Shipping And Handling
All our parcels are sent fast and securely by courier. Shipping is charged at actual cost and is automatically calculated based on the total weight of your items in kilograms (kg) with 1kg = 2.2lb. We often subsidise the delivery cost and make no profit from shipping.Please note that:
~ ALL illustrators subscriptions are sent free worldwide
~ ALL ART works worth £250 or over shipped FREE worldwide
ALL UK ORDERS SENT BY COURIER OR 1ST CLASS MAIL WITH TYPICAL DELIVERY NEXT WORKING DAY | ||||||
| DESTINATION | up to 1kg (1 magazine or s/c book) | up to 2kg | Over 2kg up to 20kg | |||
| UNITED KINGDOM (UK) | £3.95 | £7.95 | £7.95 | |||
| Northern Ireland, Channel Islands, Isle of Man, Isle of Wight, Highlands & Islands | £3.95 | £7.95 | £15 | |||
ALL OVERSEAS ORDERS SENT BY FAST AIR COURIER WITH TYPICAL DELIVERY WITHIN 5 BUSINESS DAYS | ||||||
| DESTINATION (by air) | 1 kg | 2 kg | over 2kg up to 20kg | |||
| EUROPE including Andorra, Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greenland, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Monaco, Montenegro, Netherlands, Poland, Portugal, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Vatican City | £12 (€14) | £18 (€22) | £25 (€30) | |||
| 1 kg | 2 kg | 3 kg | over 3 kg | |||
| EUROPE Cyprus, Greece, Norway, Switzerland | £15 ( €18) | £25 (€30) | £45 (€42) | £4 (€5) per extra kg | ||
| USA and CANADA | £20 ($26) | £38 ($49) | £45 ($58) | £6 ($8) per extra kg | ||
| REST OF WORLD including Australia, New Zealand, Middle East, Hong Kong and Japan | £22 ($29) | £38 ($49) | £48 ($62) | £7 ($9) per extra kg | ||
For example, send books totalling 5kg to Germany for £25 (approximately €30) or 2kg (4.4 lbs) to the USA or Canada for £38 (approximately $49). | ||||||
| OTHER DESTINATIONS | If your country is not shown please place your order as usual. Your online order will show a zero shipping charge and we will contact you to confirm the actual shipping charge before despatch. We charge shipping at cost and will bill you and despatch the goods only after you agree the shipping cost. The Invoice/Receipt sent with each order will show the shipping cost. | |||||
Delivery Schedule
All orders received by 2pm on a business day are despatched the same day and will normally arrive the next working day within the UK. International orders are usually received in under 5 business days.Please inform us as soon as possible if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders
In the very unlikely event that your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. We guarantee the price of back ordered items, even if the price changes after your order.Credit Card Security
We use recognised industry leading Payment Service Providers to take and process your payment details. We do not store any credit card or other payment card details. Guarantee
Your satisfaction is important to us. If any item we supply does not meet with your approval, please let us know and return it to us in its original condition within 14 days for a refund of your item(s). Please note that the dimensions given for books and art are approximate and that all prices are in UK pounds (£).
Reaching Us
Please , or telephone us on 020 8768 0022 (International + 44 20 8768 0022).Our address is:
The Book Palace
Jubilee House
Bedwardine Road
Crystal Palace
LONDON SE19 3AP
United Kingdom
Click here to see location map (we are the red marker).
We welcome visitors by appointment - please contact us prior to visiting us!
Privacy Policy
We do not store credit card details nor do we share customer details with any 3rd parties except for the direct fulfillment of your order. We do not rent, sell, lease or exchange customer details with anyone.Cookies are used on this shopping site only where strictly necessary for the site functionality. They never hold credit card details and are not used to track you for advertising purposes. They are used to aid navigation and to keep track of the contents of your shopping cart. If you select the 'Remember Me' option at checkout, a cookie will be used to remember your name and address. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders
b. Send an occasional email newsletter
We send an occasional email newsletter to our customers informing you of new publications, events and special offers. Customers may unsubscribe at any time by clicking the unsubscribe link within the newsletter. To subscribe to our free newsletter please for the latest updates and special offers!
Click HERE to view our full PRIVACY POLICY which describes the information we collect, how we use that information, and how you can check/change/delete that information.
Returns Policy
If you have a problem with delivery or the item purchased, please contact us as soon as possible and we will do our best to rectify the situation to your satisfaction.Your rights to return goods are protected under the EU Distance Selling Directive. Any goods returned should be in the condition they were supplied. You have the right to cancel within seven days of purchase or seven days of receipt of the goods (whichever is the longer) and we extend this to 14 days. Upon receipt of the returned item(s), we will refund you in full.
The Book Palace Limited, registered in England No. 04356156,
trading as The Book Palace & The Illustration Art Gallery.
Address and Registered Office: Jubilee House, Bedwardine Road, Crystal Palace, London SE19 3AP, United Kingdom.
VAT No. 756 4588 84
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