FAQs

FREQUENTLY ASKED QUESTIONS

How do I make an order?
We accept orders worldwide here online and also by email, phone, post and visit.  Use the Quick Search box (click magnifying glass) to find items by title, artist, author, topic, ISBN or product code or search by ART THEME, use our ILLUSTRATORS MAGAZINE INDEX, or try our COMIC STRIP/NEWSPAPER STRIP INDEX, or just browse using the links on every page. 

To order online, just click Buy or Add to Cart next to any item(s) that you wish to buy. To complete your order click the Basket/Cart icon near top right of the page (near magnifying glass) and fill in your name, address, and payment details as needed. Your order is sent when you press the Finish button at the end of the order. 

You can check, change or cancel your order by clicking the Basket/Cart icon at any time.

How can I pay?
We accept all the major credit and debit cards, including and Apple Pay, Google Pay, and American Express.

Our PayPal id is sales@bookpalace.com. We also accept online bank transfers via BACS, IBAN or SWIFT ('wires') payable to The Book Palace - please send me details of paying by direct bank transfer. We do not accept cheques (checks). Please note that all sums received must be in UK Pounds and payment received in full. 

Easy Payments?
We offer our Easy Payment Plan (timed payments) to help you to secure your favourite art or books by paying in easy instalments at no extra cost. All art priced over £250 (approx $400 or €300) can be paid for in up to 6 monthly instalments without fees or interest. The first payment is a non-refundable deposit. Your item(s) will be sent to you on completion of final payment. For more information please email us or telephone us on 020 8768 0022 (+ 44 20 8768 0022) for more details.

Condition of art, books and magazines?
We sell brand new and rare secondhand books. All our books and magazines listed for sale are New  or As New - unopened and unread/unused - unless individually described otherwise.

Our original art is in good condition (unless mentioned otherwise in its description) and has been used by the publisher to illustrate the book, magazine, graphic novel, newspaper, etc that it was originally created for. Please note that dimensions (sizes) given for art and books are approximate.

What are Online Digital Editions?
In addition to printed editions, we also offer many of our own publications (Book Palace Books) in a digital online format. Please order online editions as normal and soon after you will receive by email the relevant link(s) to view your publication(s). Purchases of Online Digital editions are exempt from our refunds and returns policy, but you can preview these publications online at any time by clicking on the 'Peek Inside' link within each product description. 

Our Online Digital editions are the full complete editions and exactly the same as the printed editions ... except that you can also perform full text searches online! Please note that they are ONLINE editions and are NOT DOWNLOADABLE for viewing offline.

See our illustrators  magazine Online editions.

What is 'illustration' art?
This is the artwork - usually a painting or drawing - specifically created to illustrate a book, magazine (from Look and Learn to Playboy! ), graphic novel and comic (also called comic book and bande dessinée), newspaper strip, poster and animated film. It includes book and magazine covers, famous newspaper strips such as Rupert Bear, Andy Capp, L'il Abner, Terry and the Pirates and Modesty Blaise, as well as the art for many iconic comic books and graphic novels as divers as Batman, Dan Dare, The Beano, Judge Dredd, The Trigan Empire, and numerous Film and TV series and spin-offs such as Terrahawks, Worzel Gummidge, Sapphire and Steel, Thunderbirds and Doctor Who, to name but a few. It also includes the animation cels and paintings/drawings used to create animated cartoon films, including such studios as Disney, Hanna-Barbera, Warner Bros and Aardman.

What is 'original' art?
Each work of art that we describe as Original is the unique work of art (for example the watercolour painting or the pen and ink sketch) created by the artist and used by the printer or publisher to illustrate a book, comic, newspaper strip, graphic novel, magazine, film animation, poster, album cover, etc. So each piece of original art that we offer is truly unique and "one-of-a-kind" and may bear the artist's signature. 

We also offer some limited edition prints - that is, printed reproductions of an original work of art - and these are always clearly described as a Print in the title and description.

Can I visit you?
Yes, we welcome visitors BY APPOINTMENT to our premises in south east London, UK, which is open to visitors
Monday - Friday, 10am - 3pm (10:00 - 15:00).

Please contact us in advance of your visit so that we can confirm the availability of any items that may be of interest to you.

Our address is:
 The Book Palace
 Jubilee House Warehouse
 Bedwardine Road
 Crystal Palace
 London SE19 3AP
 United Kingdom

Telephone: 020 8768 0022 (+44 20 8768 0022 from outside UK)

What are Customer Accounts?
Visitors may create an online account with us. This is optional and has the following benefits:
 1) convenient and faster ordering as your contact details are completed automatically when you place an order;
 2) track your orders, past and present;
 3) special offers exclusive to our registered customers.
 
The Account link is at the top left of every page (top left of menu in smartphone).

Do you offer Gift Vouchers?
Our GIFT VOUCHERS are the perfect gift and are redeemable for any item(s) on our website, including art, books, comics, trading cards and magazines!

Just select the value you wish to purchase and enter the NAME and EMAIL ADDRESS of the person you wish to receive the voucher and (optionally) your own personal message.

Once purchased we will then email your friend a one-off voucher code that can be used by them towards the purchase of any items from us (art, books, comics, etc). For speed, the voucher is sent by email (not by post).

Watermarks? 
Art images on the website may display a watermark. Of course, none of the art we supply contains this watermark, which is only found on our website images. Rest assured that no original paintings, drawings nor prints have been watermarked physically! Please contact us if you wish to view an item without the watermark and we will be happy to send you the image without any watermark.

Are there any customs charges/duties?
You may need to pay customs fees, import duties and taxes charged by your country once the shipment reaches you. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country and we recommend you contact your local customs office for further information. Customs duties for many countries on books and comics are kept low or zero. Please note that if you are ordering from outside the UK you are wholly responsible for all taxes and import duties imposed by your own country.

Do you buy art, books and comics?
We buy your art, books and comics. Any quantity considered. No collection too large or too small. Every year we buy thousands of original artworks (rarely prints), books and comics, including graphic novels, art books, magazines, British comics and American comic books. We can arrange collection of any size. If you have any books or comics for sale, please contact us.  

How do I advertise in illustrators?
Click if you are interested in ADVERTISING in illustrators printed and online editions and reaching a global audience.

Other queries?
If you have a question that is not answered here please ask us your question and we will answer you directly.

This site is constantly updated with new art and books! So don't miss out!
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